CUSTOMER SERVICE EXECUTIVE
£25,000 - £30,000 DOE
PRESTON BROOK
KPI Recruiting Ltd are supporting our client is a well-established family run business based in Preston brook, with the rectuitment of a Customer Service Executive to join their ever growing business. Due to the location of this role, you will need to drive, as there is no access to public transport. You will be working with one of the Directors, and will be responsible for key customer accounts.
Job Description
- First point of contact for customers and clients
- Build the brand of both the business and the Director through social media, LinkedIn
- Manage and cultivate key account client relationships
- Oversee all confidential information and documentation
- Build a professional relationship with the Director; manage all communication on his behalf - schedule meetings and appointments with clients
- Compile reports and create presentations
- Raising new work orders and amending existing orders
- Handling incoming queries using a ticket system
- Ensuring customers issues are resolved within the right SLA timescale
- Ensuring job details are recorded accurately
- Keeping customers informed with outstanding repairs
- Recording any communication with customers on file
- Managing all notes effectively including unscheduled tasks
- Liaising daily with engineers to support them efficiently with job completion
- Closing jobs accurately on the system
- Liaising with other departments within the business
The Successful Candidate
- Previous experience within a Customer Service role
- Pervious experience handling inbound calls is essential
- Experienced within data entry and general administration tasks
- Computer literate
- Excellent communication skills both written and verbally
- Good time management and punctuality
- Experience handling complaints
What's On Offer
- Salary: £25,000 - £30,000 DOE
- Hours: 8.30 - 5.00
- 20 days + BH
- Company pension scheme
- Free Parking
- Relaxed working environment
Interested in hearing more? Please call Sofija or email for more information.
INDCOM