Salary of £23,143, with progression up to £24,720
Hartlepool
37 hours p/w, permanent
Private healthcare
Virtual and telephone GP service for your household
Double-matched pension
Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our Billing contact centre. You'll be taking inbound calls and, on occasion, making outbound calls. Customers are at the heart of our business; we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments.
Life in our call centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors and team leaders who love what they do!
What do you need to be successful
You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!
- Excellent communication skills
- A high degree of empathy to customer needs and circumstances
- To be confident and passionate about customer service
- To have resilience in dealing with difficult calls
- Experience of working to targets or deadlines
- The ability to use IT systems
- Adaptability and a willingness to learn
Full training and mentoring package to guide you through your new career
- Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.
- A further 5 weeks mentoring with experienced agents.
- Ongoing support from Team Leaders and colleagues
Where will I work?
Our offices are based in Hartlepool and we have free on-site parking.
What hours will I work?
You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm.
Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month.
As a valued employee, you'll be entitled to: ?
- An assistance line for you and your household to support with Mental and Physical health challenges??
- Life Assurance (8x salary)
- Personal Accident cover (up to 5x salary)?
- 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)?
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay
- Yearly bonus scheme?
Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 01.11.2024
Closing date: 08.09.2024
Telephone Roleplay: w/c 16.09.24
Interviews: w/c 23.09.24
If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at