We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator to work on a shift basis (opportunity to go permanent for the right candidate) - immediate start.
Hours of work: Shifted – 05:30 – 16:30 for 2 shifts then 10:00 – 21:00 for 2 shifts than 4 days off
The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.
Day to day of the role:
- Input and upload manually placed orders accurately into the planning system
- Negotiate with customers to arrange suitable delivery dates and times when necessary.
- Perform reconciliation duties depending on customer requirements.
- Update the planning system with details to ensure correct site planning.
- Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
- Regularly contact customers to close out outstanding SIN issues and update the planning system.
- Answer the customer helpline and respond to requests for information regarding deliveries.
- Handle customer queries, such as providing Proof of Delivery (POD) documents.
- Log customer complaints in the system and escalate to the appropriate party.
- Manage responses to customer complaints within agreed timelines.
- Log KPI information for management reports.
- Collate data on additional costs incurred per customer for monthly charging.
- Support the smooth running of the shift with various administrative tasks.
- Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.
Required Skills:
- Experience in Customer Services.
- Ability to work to deadlines and manage time effectively.
- Professional and helpful attitude towards customers, colleagues, and the public.
- Strong organisational and communication skills.
- Able to cover the shifts required for this role - 05.30 - 16.30 for 2 x shifts then 10.000 - 21.00 for 2 x shifts then 4 days off
Benefits:-
- On site car parking
- Competitive hourly rate £13 plus Reed benefits
If you are ready to hit the ground running and make an impact, please apply today!