#BelongWithUs
Are you passionate about optimising systems and enhancing business processes?
If so, join us as our new CRM Administrator and take the lead in configuring, managing, and maximizing our CRM system's potential. Dive into a role where your CRM expertise drives seamless operations and impactful insights, making a real difference every day.
Within this CRM position you'll be working closely on our Sales Pipeline Management tool.
Interested in finding out more about our CRM Administrator role? Read on to find out more.
The Role:
Join us as our new CRM Administrator where you will be responsible for overseeing the functionality of our CRM system. Your role will involve configuring the CRM system to align with our company's requirements, managing user access, and generating insightful reports and dashboards. Your CRM expertise will ensure seamless system operation, meeting user expectations, and enhancing business processes effectively.
This CRM position you'll be working closely on our Sales Pipeline Management tool.
Key Responsibilities
Understand the Sales operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
Create, manage, and optimise complex workflow rules, data validation, and approval processes.
Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
Analyse data to provide insights into team operation, effectiveness, and productivity. Identify and resolve data anomalies, maintaining high data integrity.
Work closely with other team members to capture business requirements and implement CRM solutions whilst driving best practices in the CRM usage to improve customer relationships and business outcomes.
Coordinate and support integrations with third-party apps, plugins, and tools. Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
Provide training and support to CRM users to ensure effective use of the system. Develop and update training materials and user documentation. Troubleshoot and resolve issues related to the CRM system.
This is a remote -based opportunity but you should be within a commutable distance to our Head Office in Crick (Northampton).
You:
You'll live and breathe our customer-first ethos, with a proactive and "can-do" approach. You'll enjoy working collaboratively with the wider CRM & Systems team and you'll be committed to acting with integrity and honesty in everything you do.
Skills and competencies
Experience working directly with sales teams and implementing their requirements in the CRM system.
Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
Strong communication, collaboration, and problem-solving skills.
Drive, desire to support the ongoing utilisation of CRM system into the business.
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!
#BelongWithUs
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to ‘fit' our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.