Customer Service Advisor
- Inbound / Full training provided
- Gloucester HQ 8am to 5pm Mon-Fri - Not remote
- £25,000
Overview:
Operating in a busy inbound call centre, you will play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual who loves customer interaction, can work with multiple IT applications and enjoys the buzz of team collaboration.
Ideal Experience:
- Fast-paced office-based employment.
- Outstanding customer service skills with a client-focused approach.
- Superior verbal and written communication abilities.
- Proficient in multitasking and meeting deadlines.
- Independent initiative and unsupervised working capability.
- A collaborative team player with a strong work ethic.
- Highly IT literate; ability to quickly learn new IT systems.
- Ability to thrive under pressure in a fast-paced team environment.
- Commitment to fostering a positive, supportive team culture.
Core Responsibilities:
- Handle client communications, ensuring a high standard of customer service.
- Accurately log client interactions and service requests using in-house IT systems.
- Coordinate solutions, adhering to SLAs and optimising efficiency.
- Facilitate seamless communication between stakeholders.
- Demonstrate excellent email/ticket management and response skills.
- Uphold exceptional customer care standards.
- Contribute to achieving team KPIs through diligent work ethic.
- Perform additional customer service and administrative duties as needed.
- Working to targets to ensure, personal and team KPIs met.