About Us:
Consider IT is a dynamic and fast-growing IT support company dedicated to providing superior technical support and IT solutions to businesses of all sizes. Our mission is to ensure our clients' IT infrastructure runs smoothly, enabling them to focus on their core business activities. We are looking for a skilled and experienced 3rd Line IT Support Technician to join our team and help us maintain our high standards of service.
Role Overview:
As a 3rd Line IT Support Technician, you will be responsible for handling the most complex technical issues and providing advanced support for escalated problems from the 1st and 2nd line support teams. You will play a critical role in maintaining our clients' IT environments, implementing advanced solutions, and ensuring the highest level of service. This role requires expert-level technical knowledge, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Provide expert-level troubleshooting and resolution for complex technical issues, including hardware, software, and network problems.
- Manage and support advanced Microsoft 365 and Azure environments, including complex configurations, migrations, and troubleshooting.
- Administer and maintain Windows and Linux server environments, ensuring optimal performance and security.
- Implement and manage advanced networking solutions, including firewalls, routers, switches, and VPNs.
- Collaborate with 1st and 2nd line support teams to ensure seamless escalation and resolution of technical issues.
- Document all support activities, solutions, and best practices accurately in the ticketing system.
- Lead and participate in IT projects, including system upgrades, migrations, and infrastructure improvements.
- Stay current with emerging technologies and industry best practices to provide effective support and recommendations.
Requirements:
- Extensive experience in a 3rd line IT support role or similar.
- Expert knowledge of Windows and Linux operating systems, as well as server environments.
- Advanced proficiency in Microsoft 365 and Azure administration, including complex configurations and migrations.
- Strong understanding of networking principles and advanced troubleshooting, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Experience with system administration tasks, including backups, restores, performance monitoring, and security management.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Relevant IT certifications are a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Flexible Working
- Extra Holiday Allowance
- Enhanced Company Pension Contributions
- Friendly and supportive work environment.
- Opportunities for career advancement within the company.
- Private Healthcare
- Private Life Insurance
- Cycle to Work Scheme
- Company-sponsored social events.
Work Environment:
Due to the nature of the work, which often involves direct interaction with hardware and clients, this is primarily an office-based position. Being present in the office allows for hands-on support and efficient resolution of technical issues that require physical intervention. However, we understand the need for flexibility and offer the option to occasionally work from home when the job allows. This ensures a balanced work environment that meets both professional and personal needs.
Location:
37 Shore, Waterview House, EH6 6QU
Commuting to and from our office is convenient, with excellent public transportation links. Numerous bus routes serve the area, ensuring easy access to other parts of Edinburgh. Additionally, the recently extended tram line reaches Leith and is less than a 5 minute walk to the door of the office, offering a smooth and efficient transit option connecting you directly to the city centre and beyond.
Hours:
Our standard working hours are Monday through Friday, from 9:00 AM to 5:00 PM, totalling 35 hours per week. While we primarily operate within these hours to meet client needs, there may be occasions where out-of-hours work is necessary to fulfil specific client requirements or project deadlines. We are committed to providing the highest level of service and support, even beyond regular working hours when needed.