Job Title: : Housing Repairs Co-ordinators
Locations: London N7 (Office based 5 days a week)
Contract Type: Temp ongoing
Work Pattern: 35 hours per week
Start Date: Asap
To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Job Role -
- Manage and co-ordinate the diaries of Trade Operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to make best use of the skills and expertise available.
- Diagnosing repairs accurately and raising orders on IT systems to contractors
- Answering high volume of calls in a contact centre to ensure targets are met
- Providing excellent customer care and handling difficult situations in an open and honest manner
- Liaising with other departments, agencies, and contractors as appropriate
- Processing service requests in line with policy and providing advice and information to customers
- Working pro-actively with team members to improve customer service delivery
- Dealing with customer complaints in accordance with the Complaints procedure
- Undertaking training, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area
- Contributing towards the overall service objectives and targets of the Housing Repairs Services Team
Candidate Requirements -
- Minimum of 1 year's experience of working within a responsive repairs environment and housing management systems
- Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.
- Strong Customer Service and Administration Skills
- Demonstrable customer service skills in a front-line role (face to face or telephony)
- Demonstrable knowledge of work planning/scheduling processes and requirements
- Proven ability to analyse and solve problems
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to