Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor. This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Your responsibilities will include:
- Day-to-Day Technical Support: Assist Metering Technicians with issues such as meter
polling and configuration, and smart meter scheming.
- Back Office Activities: Perform tasks like remote updates to smart meters and managing
task lists.
- Administrative Duties: Support daily operations and provide excellent service to both
internal and external customers.
- Stakeholder Communication: Respond to queries from internal and external stakeholders, escalating to the Technical Support Team Leader when necessary.
- Process Integration: Assist with the integration of new processes and initiatives,
ensuring continual improvement.
Technical Responsibilities:
- Collaborating with the IT department for data fixes.
- Serving as the technical contact for field operations related to smart metering issues.
Note: You do not need to have prior knowledge of these technical processes as comprehensive training will be provided.
Qualifications and Skills:
- Ability to prioritize tasks and work independently.
- Logical problem-solving skills and high organizational abilities.
- Proficiency in Microsoft Office applications.
- Eagerness to learn with provided training (2 weeks classroom training followed by on-the-floor training with experienced employees).
Working Hours:
- The department operates from 7.30 to 20:00 Monday to Friday and 8:00 to 17:00 on Saturdays.
- You will work an 8-hour shift on a weekly rotational basis, with shift patterns provided a month in advance.
- Opportunities to work from home one day a week, including late shifts and Saturdays.
If you are interested in this opportunity and meet the qualifications, we encourage you to apply and join our dynamic team.