Service Delivery Manager - Telecommunications
Permanent - Full Time - HYBRID
£40k per annum
Ilkley, West Yorkshire
The primary role of the Service Delivery Manager is to oversea a team responsible for providing products to our customers.
Responsibilities include managing workloads to ensure orders are delivered on time, collaborating with the Sales Manager to anticipate future sales volumes, optimizing order processing efficiency with carrier account managers, enhancing automation with the Head of Development, leading project management for major tenders as needed, assisting the team with day-to-day tasks, coordinating with external contractors to alleviate internal workloads, and overseeing the performance and development of the service delivery team.
Essential Requirements:
- Managing a geographical diverse team
- Project management experience
- Experience of the telecoms industry and dealing with carriers
- Excellent communication skills, verbal and written
- Excellent time management and organisational skills
- Experience in provisioning Ethernet, Data Centre connectivity, VoIP and Broadband
- Previous experience working in a high-pressure environment
- Experience managing multiple and often interdependent projects
- Prince2 qualified