Account Manager
Hard FM
East and Greater London
£70,000 + Travel
We are working with a leading national FM Service Provider to recruit a technical Account Manager to oversee the delivery of a contractor-led Hard FM service. The role is a mobile position overseeing the supply chin delivery of the PPM and statutory compliance across a portfolio of sites in London.
Financial Management:
- To ensure effective financial management is in place to achieve revenue, profit and cash targets and to meet all internal and statutory obligations.
- Full P&L responsibility for their contract.
- To undertake initiatives to increase the efficiency and effectiveness of their operation.
- Review budgets with all appropriate managers to ensure effective financial management across the contracts.
- To ensure effective billing arrangements in place with the customer to ensure cash collection for work carried out is appropriately managed.
Operational Delivery:
- To deliver hard services across the contract; and to ensure any appropriate property management tasks (e.g. visual inspections by Regional Operations Managers) are completed effectively.
- Maintain an operational focus on customer relationships, contract retention, service delivery, commercial performance, and processes management.
- To manage the sub-contractor relations and delivery to ensure all tasks (both reactive and preventative) are delivered according to the commercial terms and required standard and quality.
- Build good relationships with the clients and all other stakeholders and deal with any issues efficiently and in a professional manner.
- To be aware of, and proactively manage, compliance with all statutory obligations and client/company policies.
- Ensure all remedial works are audited and inspected to ensure compliance with contractual obligations through sub-contractors delivering a high-quality service.
- Ensure appropriate system data management so that there is robust data integrity to effectively manage the required works and enable effective client billing.
Skills and Knowledge
- Experience of managing a P&L within an outsourced contracting environment.
- Extensive experience of service delivery through suppliers and subcontractors. Ensuring operational procedures are in place that demonstrate service delivered by supply chain
- Experience of operating in a PFI environment and performance risk management
- Experience of delivery of hard services in a complex outsourcing environment. This should include a good knowledge of engineering services and building fabric maintenance requirements.
- Experience of working with a Lifecycle team and ensuring that the matrix management approach between operations and lifecycle is managed and delivers effective service delivery
- Good stakeholder management skills and demonstrable evidence of dealing with a range of complex stakeholders