**Job Title: Boutique Assistant
Job Mission:
As an Ambassador of the Maison, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. Responsible for welcoming clients, managing wait times, and assisting the Sales Associates, the Boutique Assistant also supports daily boutique operations and maintains a pristine boutique environment, including stockroom management and non-value orders.
**Key Responsibilities:
1. Client Welcoming & Waiting Time Management
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Welcoming Clients:
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Uphold the Maison's image with a professional and courteous demeanor.
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Provide an exceptional client experience with the highest degree of courtesy and professionalism.
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Greet and welcome clients upon their arrival in the boutique.
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Thank clients warmly upon their departure.
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Waiting Time Management:
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Manage client wait times through a dedicated app.
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Guide clients to waiting areas and ensure their needs are being addressed.
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Offer information and storytelling about the Maison and provide boutique tours to interested clients.
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Client Flow & Orientation:
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Answer client queries and assess their needs for further assistance.
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Direct clients to the appropriate department or representative.
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Ensure smooth client flow within the boutique.
2. Sales Assistance
- Fetch and return items for Sales Associates.
- Discreetly assist with tasks during sales interactions.
- Coordinate between Sales Associates and the Stock team.
- Handle gift wrapping and manage the packaging area.
- Escort clients to the door upon departure.
- Provide advice on fragrances and other boutique items when needed.
3. Non-Value Goods & Stockroom Management
- Order non-value goods and supplies essential for sales, stock, and hospitality.
- Organize and optimize the stockroom (non-value items only).
- Receive deliveries of non-value goods and other necessary supplies.
4. Boutique Environment Management
- Maintain an impeccable boutique environment at all times.
- Ensure appropriate background music and olfactory atmosphere within the boutique.
- Ensure windows, counters, and boutique areas are in pristine condition, including housekeeping duties.
5. Daily Boutique Operations
- Adhere to all Maison, group, and boutique policies, procedures, and guidelines.
- Participate in boutique inventories and price labeling.
- Assist with opening and closing operations, including setup and breakdown.
- Help implement visual merchandising guidelines.
- Maintain strong communication and take the initiative in addressing tasks.
- Show flexibility, availability, and a strong team spirit in the workplace.
**Skills & Competencies:
- Excellent client service and communication skills.
- Ability to take initiative and be proactive in daily tasks.
- Strong organizational skills for stockroom management and boutique operations.
- Ability to work flexibly and as part of a team.
Join an excellent boutique team to embody the values of the Maison and contribute to delivering a luxurious and memorable experience for each of our clients.
Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in.
360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector.
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