Location: Highgate
Hours: 37.5 hours per week
Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.
Key Responsibilities:
- Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
- Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
- Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
- Allocation Procedures: Assist in managing the schemes' allocation procedures.
- Health and Safety: Ensure properties meet health and safety standards.
- Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
- Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
- Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
- Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
- Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
- Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
- Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
- Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.
About You:
- Legislation Knowledge: Understanding of legislation regarding Supporting People.
- Client Experience: Experience working with a diverse range of vulnerable clients.
- Record-Keeping: Ability to maintain accurate and compliant records.
- Housing Management: Proven experience in housing management duties.
- Agency Liaison: Experience liaising with agencies and partner organizations.
- Reliability: Reliable and punctual.
- Confidentiality: Ability to maintain confidentiality.
- Initiative: Demonstrated use of initiative.
- Flexibility: Flexible and adaptable to changing needs.
- Creativity: Creative problem-solving skills.
- Interpersonal Skills: Strong interpersonal skills.
- Communication: Excellent communication skills.
- Professional Integrity: High level of professional integrity.
- Person-Centred Approach: Commitment to a person-centred approach.
- Accuracy: Attention to detail and accuracy.
- Methodical: Methodical and organized in your work.
If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you.