Are you organised, motivated and proactive? Do you enjoy working in a busy environment? If so, we have an opportunity that could be what you are looking for.
As a Branch Administrator you will enjoy the dynamics of working within a fast paced environment.
You will need great communication skills.
You will work on multiple IT systems, including Microsoft Office 365 and our Internal Software.
You will need to be a solutions focused person who enjoys solving problems while delivering on the needs for both the customer and operatives.
Day to Day:
- Take incoming phone calls, emails and system notifications and handle them in a professional manner
- Handle enquiries promptly
- Arrange customer appointments
- Manage the schedule to ensure all customer services are provided
- Maintain internal system
- Liaise with Branch Owner and Team Leaders
- Track any changes to customer service so that both staff hours and customer invoices are correct
- Schedule new customers, allocating appropriate operative
- Track field operative working hours
- Handle or escalate where appropriate complaints
- Ensure new customers are signed up to Direct Debit
- Ensure customer invoices are paid and chase debtors
- Assist with staff recruitment and new staff on-boarding
What we are looking for
Our ideal candidate would have experience of scheduling and be able to work on their own initiative.
Having excellent administrative and time management skills with the ability to adapt to change quickly.
We would like someone who is looking for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best service.
You will be working standard hours (37.5) Monday - Friday.
After completing probation and demonstrating a satisfactory level of performance, there maybe the opportunity to work on our hybrid model (home/site-based).
Essential Skills & Experience:
- Previous telephone experience
- Computer literate and proficient use of Microsoft Office Packages, in particular Word and Outlook
- Excellent interpersonal and customer service skills
- Previous scheduling experience is advantageous
Please apply now if you have the relevant skills and experience to match this role.