Credit Control Supervisor
Southwark
£35,000
Full-Time Permanent
Hybrid
Benefits:
- 25 days holiday
- Pension - Salary sacrifice, 4%EE 5%ER
- Life Assurance
- Permanent Health Insurance
- Private Medical Insurance (post successful probation)
- Private Dental Insurance (post successful probation)
- Eye tests
- Season Ticket loan (post successful probation)
- Local Area discounts - Bankside Buzz
- Perks at work, Uni shop and SAS emp. purchase
- programme - discounts and offers for employees
- Daily Breakfast Concession
- Birthday day off
- Study support and options
- Flu Voucher
- Employee Assistance Programme - including dedicated mental health support
Our client is seeking a Credit Control Supervisor to oversee and assist the outsourced Collections Team / build and maintain excellent relationships.
Key Responsibilities as Credit Control Supervisor:
- Ensure collections are received in line with client terms and disputes and late payments are resolved in a timely manner, through management of the offshore collections team and direct resolution with the client where necessary.
- Ensure cash application by the offshore team is performed in an accurate and timely manner, and unallocated cash is investigated and resolved.
- Manage the customer setup process and associated administration of customer data.
- Ensure system data is reconciled and maintained on a regular basis, including client data.
- Implement improvements in the processes and workflows.
- To ensure appropriate escalation of issues when they arise, minimise issue turnaround time and reoccurrence of issues through improved processes.
- Ensure that a rigorous control environment operates without exception across the accounts receivable function and be a contact for both internal and external testers of the control environment.
- To be able to tailor communications to different stakeholders.
- To oversee our Cash Forecasting process - preparing the Forecast's get them approved.
Key Requirements:
- Very organised with good attention to detail
- Experience of supervising / managing junior staff
- Quick to learn and adaptable to changing work allocation, while able to delegate tasks effectively and also perform tasks when team members are absent
- Able to work to tight deadlines
- Good Excel knowledge
- Strong communication and relationship building skills
- Strong team player
- Industry experience desirable
- 5+ Years' experience desirable
- Enthusiastic with a can-do attitude
- Proactive and able to work independently
- Knowledge of Microsoft AX desirable but not essential.
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.