We are currently recruiting on a temporary basis for a well-established Morley-based employer, a successful leader in its sector. They are looking for Payment and Refunds Administrators to start in June for a 6-month fixed term contract. The role will be site-based for training and then will become hybrid working with minimum one day required in the office per week.
Job Profile
This position is responsible for creating refunds via the internal client portal into customer accounts. You will be in a dedicated team, working towards the goal of delivering exceptional customer support where necessary. This role requires excellent attention to detail and effective communication. You will need to be compliant and always adhere to process.
Responsibilities
- Working through queries via a ticketed system.
- Dealing with payment refunds into customer accounts.
- Liaising with different departments / stakeholders
- Updating customer information in the company database.
- Making outbound calls to customers (not high volume)
- Ability to handle sensitive information.
- Performing administrative tasks surrounding the day-to-day enquiries.
- Escalating problems to other teams where necessary.
Experiences, skill set and/or qualifications required
- Capable of working in a fast-paced environment under pressure.
- Confidence dealing with difficult situations is essential.
- Quick at picking up new systems and working on various IT systems.
- Extremely trustworthy.
- Excellent eye for detail and observant.
- Flexibility.
- Excellent communicator, both written and verbal.
- Experience in a customer service role is desired but NOT essential.
Hours: 37.5 hours 5 days over 7 with one weekend day included, between 8.30 - 4.30 / 9-5.
Location: Morley (hybrid working after training with a minimum of 1 day per week in the office, the rest can be WFH)
Salary: £11.44 per hour
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment - Recruitment Agency)