Your new company
UK Based business
Your new role
We are seeking a highly motivated and experienced Credit Control Supervisor. You will be responsible for overseeing the collections process for customers. This includes supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements. The ideal candidate should have a strong background in collections and excellent leadership skills.
Duties cover:
- Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.
- Monitoring team compliance and ensuring quality is maintained, whilst sustaining accurate and timely system updates.
- Working off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.
- Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.
- Creation of a clear and transparent reporting pack.
- Understand and proactively control of teams bad debt provision.
- Manage own ledger by way of example.
- Working with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
- Representing the company in customer meetings.
Who you are
- Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
- Highly experienced in all areas of debt collection.
- Proven track record of meeting or exceeding collections targets and performance metrics.
- Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
- Preferable ICM Qualified or working towards.
- Ability to work under pressure, prioritise workload and meet deadlines within conflicting demands.
- Able to work on own initiative with a pro-active and flexible approach.
- High attention to detail along with excellent communication and numeracy skills.
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.
- Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.
- Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).
What you'll need to succeed
- Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
- Highly experienced in all areas of debt collection.
- Proven track record of meeting or exceeding collections targets and performance metrics.
- Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
- Preferable ICM Qualified or working towards.
- Ability to work under pressure, prioritise workload and meet deadlines within conflicting demands.
- Able to work on own initiative with a pro-active and flexible approach.
- High attention to detail along with excellent communication and numeracy skills.
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.
- Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.
What you'll get in return
- As well as offering high levels of flexibility and a great work life balance (this can be 100% remote), they offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. They actively encourage colleagues to make use of the professional funding scheme to complete legal or business qualifications relevant to your role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF
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