Customer Service Assistant
- Location: Basingstoke
- Job Type: Full-time, Temp to Perm
- Salary: £12.50 per hour
- Shift Patterns: Sunday - Thursday 06:00 - 14:30 or Tuesday - Saturday 08:00 - 16:30
My client is seeking confident and dedicated Customer Service Assistants to join their team. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. The successful candidate will be the first point of contact for customer queries and will play a key role in maintaining and enhancing customer relationships.
Day-to-day of the role:
- Take telephone calls and emails from customers, providing timely and accurate responses.
- Use various systems to endeavour to answer customer queries immediately.
- Assign queries which cannot be answered immediately to designated "responder groups" and expedite a response.
- Escalate delays or urgent issues to senior management teams.
- Develop strong relationships with customers and become the expert on the designated customer.
- Proactively contact customers regularly to ensure there are no issues and seek feedback.
Required Skills & Qualifications:
- Minimum 1 year of experience in customer services.
- Experience in logistics operations and operational roles is desirable.
- Familiarity with DWS systems and ticketing systems is advantageous.
- Strong communication and interpersonal skills.
- Ability to drive, as this is essential for the role.
- Proven ability to handle multiple tasks and meet deadlines.
- Strong problem-solving skills and the ability to proactively identify and resolve issues.
Benefits:
- Competitive hourly rate.
- Opportunities for permanent conversion.
- Structured shift patterns.
- Dynamic and supportive work environment.
To apply for this Customer Service Assistant position, please submit your CV or contact Hannah at Reed Basingstoke.