Web Administrator / Customer Service Assistant
Salary Range: £28,000 - £32,000
Location: Acton, Park Royal
Job Type: Permanent
Hours: Monday - Friday, office based
We are on the lookout for a Web Administrator / Customer Service Assistant with a background in the fashion or women's garment industry. This role is crucial for maintaining our online presence and providing exceptional customer service. The successful candidate will handle web administration tasks, deal with emails and queries, and liaise with the warehousing team. A basic understanding of Hindi or Gujarati is required to communicate effectively with various team members.
Day-to-day of the role:
- Manage and respond to customer queries via email and other online platforms.
- Update and maintain the website content to ensure accuracy and relevance.
- Liaise with the warehousing team to ensure smooth operations and address any issues.
- Provide administrative support to the sales and merchandising teams.
- Monitor and report on website performance and customer feedback.
- Maintain a high level of customer service and support throughout all online interactions.
Required Skills & Qualifications:
- Experience in a customer service or web administration role, preferably within the garment or fashion industry.
- Strong organisational skills and the ability to handle multiple tasks simultaneously.
- Excellent communication skills, with proficiency in English and a basic understanding of Hindi or Gujarati.
- Familiarity with web content management systems and online customer service platforms.
- Proficiency in using Microsoft Office and other relevant software for tracking and reporting.
Benefits:
- Competitive salary within the range of £28,000 to £32,000.
- Opportunity to work in a dynamic and fast-paced environment.
- Be part of a supportive team that values collaboration and communication.
To apply for the Web Administrator / Customer Service Assistant position, please submit your CV and cover letter detailing your relevant experience, language skills, and why you are interested in this role.