Client Implementation Manager - Corporate Travel. Due to winning multiple new accounts, this award winning and highly reputable business travel management company are looking to recruit a new Client Implementation Manager to join their growing team. Hybrid working (ideally 3 days in the office and 2 days remote) however remote is an option for the right person.
Client Implementation Manager Responsibilities
- Support and take ownership at a deeper level during the initial stages of the customer journey to achieve immediate relationship success and identify potential issues and challenges.
- Act in a consultative capacity when working with new clients to ensure their onboarding journey is a smooth transition and ensuring that the key objectives of the client have been taken into account when forming the basis of the Business Plan
- Identify client needs to support and introduce the right cross-functional team, and work with internal teams to arrange online training
- Develop exceptional communication skills, acting as the interface between Sales, Implementation, Operations, CSM, Leadership, and the client.
- Continuously improve processes.
Client Implementation Manager Skills Required
- Evaluate the initial needs of the customer and deliver beyond expectations is essential.
- Proven experience in building successful client relationships, being commercially minded
- Previous travel industry experience is essential
- Set and deliver partnership foundations within a short time frame
- Exceptionally strong listening skills.
- Strong presentation and written skills, and the desire to meet clients face to face with the adaptability to engage with clients through various methods to helps drive engagement (both new and existing clients)
Client Implementation Manager Package
- Paying up to £45,000
- Monday to Friday, working 3 days in the Hampshire office and 2 days from home, however there is some flex on this to be more remote for the right person
If you have the relevant experience working in Account Management or Implementation within a travel company or Airline and would like to apply, then please send your CV to
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk