Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
TSYS Managed Services EMEA, part of Global Payments, are currently searching for pragmatic, enthusiastic, determined Chargeback Specialists to join our dynamic team based at a contact centre in Caldecotte, Milton Keynes working between the hours of 08:00 - 18:00 Mon - Fri.
This role will see the right candidate utilising state of the art systems to harvest information, analysing customer accounts and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Now offering an unsociable hour's allowance, please see benefits below!
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 17:00 - 20:00 Mon - Fri
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy or sell additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free on-site parking
- Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
- Responsible for the resolution of Fraud chargebacks, issuing declaration forms and re-debiting customers' accounts.
- Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
- Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
- Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
- May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
THE RIGHT CANDIDATE WILL HAVE:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Chargeback specialist. We'd love to meet you!
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.
Pay: £11.44 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person