Client Relationship Manager
- £30,000 - £33,000 DOE
- Full-time, Remote
- B Corp Certified
A leading, purpose-led professional development organisation, renowned for its culture of openness, innovation, mutual support, and integrity, is seeking a new Client Relationship Manager who will embody these values and help drive their mission forward. You will play a pivotal role in nurturing relationships with existing and potential customers, enhancing their engagement with the organisation's prestigious programmes.
As a Client Relationship Manager, you will need to have a strong interest in people development and ideally an understanding of the coaching marketplace. You should be a natural communicator and relationship builder, with experience working in a virtual/remote environment an advantage. While experience in consultative selling, account management, and managing third-party relationships is nice to have, your ability to thrive in a dynamic and innovative setting is essential.
As Client Relationship Manager, you will:
- Work with the Operations, Product, and Marketing teams to support sales initiatives and promote programmes.
- Contribute to the sales strategy by identifying opportunities to gain market share.
- Lead customer re-engagement activities, including promotional offers, supporting third-party products, and initial enquiry follow-ups.
- Respond to programme and course leads promptly, including brochure downloads, enquiries, application forms, and online chat.
- Build in-depth familiarity with the product portfolio to enable consultative selling and match customer needs.
- Understand the role of accreditation within the coaching market and use it as a unique selling proposition (USP).
- Analyse the competitive landscape and record lost business to optimise conversion rates.
- Develop and maintain long-term relationships with alumni and programme participants, recommending further learning opportunities.
- Collaborate with product teams for new product development, leveraging market and customer insights.
- Liaise with the Operations team to ensure customer requirements are met and follow operational procedures for effective programme delivery.
- Act as a brand ambassador, promoting products on LinkedIn and social media channels.
- Advocate a change mindset, constantly seeking ways to improve operations for greater business returns.
- Collaborate with the Organisation's team to identify and pursue B2B opportunities.
Skills & Competencies:
- Commercially astute self-starter
- Highly competent in Microsoft Office (Word, Excel, PowerPoint), Zoom, video conferencing platforms, and CRM systems.
- Solutions-focused and pragmatic
- Excellent organisational and self-management skills
- Ability to work from home with stable broadband
- Willingness to travel for occasional face-to-face meetings
- Experience & Qualifications:
- Self-motivated and proactive, with good organisational skills
- Understanding of the coaching marketplace
- Natural communicator and relationship builder, skilled in sales and business development
- Experience in consultative selling and/or account management within a B2C and/or B2B environment
- Flexible and adaptable to new demands in a dynamic environment
This is a permanent, full-time role (35 hours per week), though a minimum of 25 hours will be considered for the right candidate. This remote position requires a stable broadband connection and may involve occasional travel to company meetings in London or the South East. Flexibility is required to accommodate a global audience and attendance at client-facing events throughout the year.
Diversity & Inclusion:
Our client values diversity and encourages applicants from all backgrounds and identities. They are committed to fostering an equitable and inclusive culture of belonging across the company.
If you are ready to take on a challenging and rewarding role that makes a significant impact, we invite you to apply for the Client Relationship Manager position through I Love My Job.
Apply now and become part of a team that values excellence and innovation!