Company description:
We are FBC UK, Fox's Burton's Companies! ......And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).
FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.
We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader.
Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.
We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.
We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.
Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each other whilst meeting our business goals.
Job description:
About the Role
As Quality Manager you will manage the site Quality Team to ensure that all manufactured products are safe, legal, and consistently meet both internal and external specifications. In this role, you will support the QFS Manager in fostering a strong quality culture across the site. This includes collaborating closely with the Operations Team to develop and implement robust corrective action plans aimed at driving continuous quality improvements.
Main Responsibilities
In this role, you will oversee all quality activities to ensure products are consistently manufactured to agreed specifications and parameters. You will lead and manage the site quality team, including handling disciplinary investigations and performance management. Maintaining a rigorous auditing program that meets the standards set by all audit bodies and ensures ongoing compliance is crucial. Collaborating with the Technical Manager and site team, you will embed a culture of continuous improvement across the manufacturing site. You will contribute to achieving site technical KPIs, ensuring alignment with quality standards. Agreeing on achievable product specifications and regularly reviewing them to ensure customer satisfaction, including during new product development (NPD) transitions, is essential. You will develop and implement robust corrective action plans to address and resolve any consumer or customer dissatisfaction. Serving as the secondary point of contact with governmental, non-governmental, and retailer bodies, you will ensure effective communication and compliance. Leading investigations into internal incidents that result in out-of-specification products and managing the recall system and its coordination will be part of your responsibilities. You will monitor and collaborate with relevant departments to maintain site hygiene standards and prevent quality or food safety issues. Reviewing and approving all customer product samples prior to dispatch is necessary. You will maintain and update the site Quality Manual as required. Coordinating site improvement meetings focused on projects and ongoing quality standards enhancement is also part of the role. Finally, you will act as the customer-facing representative during audits or specific meetings, addressing quality concerns directly.
Who we are looking for
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Experience: Experience in a Quality Assurance function within the food industry.
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Education: Degree or equivalent qualification in a relevant field.
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Certifications:
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Level 3 HACCP
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Advanced Food Safety
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Knowledge:
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In-depth knowledge of top 5 retailer audit systems.
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Familiarity and experience with BRC (British Retail Consortium) standards.
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Technical Skills:
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Proficient in IT systems, particularly Excel and Word.
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Ability to use and produce pivot tables for data analysis.