Office Administrator - HYBRID
Crowthorne
Permanent - Choose between a 4-day week (8am-6pm) or a 5-day week (9am-5pm).
£25,000-£27,000
Our client, as small, dynamic independent company are looking for a proactive Office Administrator to join their team. This role involves a wide range of responsibilities that keep their business running smoothly and their customers happy.
We are looking for:
Someone with competent computer skills, a professional email and telephone manner, and preferably some experience working in an office environment. If you are organised, efficient, and ready to take on a varied role in a growing company, we'd love to hear from you!
Key Responsibilities:
Invoicing and Quoting:
- Raise invoices for completed jobs by carefully understanding, interpreting, and converting engineers' reports.
- Write up quotations based on engineers' estimates.
Job Scheduling:
- Organise jobs to optimise business efficiency while maintaining high levels of customer satisfaction.
- Schedule jobs for our tradespersons and ensure all necessary arrangements are in place.
Customer Service:
- Answer incoming phone calls and handle customer enquiries with professionalism and politeness.
- Respond promptly to email enquiries and book appointments.
Ordering Materials:
- Source and order materials from suppliers, always prioritising cost-effective options for the business.
Administrative Support:
- Handle general office administration tasks, including chasing late payments and renewing cover plans.
- Send out service reminders and manage other office duties as needed.
Customer Communication:
- Manage client communication for ongoing cover plans, send service reminders, and follow up on outstanding payments.
Benefits:
- Flexible working week: Choose between a 4-day week (8am-6pm) or a 5-day week (9am-5pm).
- Quarterly company meals and social gatherings.
- Pension scheme after qualifying period
- 20 days annual leave + bank holidays
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