Head of Technical & Operations, Manchester, Up to £110,000 + 20% Bonus, Hybrid Working, Fantastic Growing MSP & RPO (Managed Services Provider & Recruitment Process Outsource Company).
Your Future Awaits:
Are you ready to become a catalyst of transformation, driving a business to its next level of operational excellence and commercial impact? This fast growing and hugely successful Managed Services Provider & Recruitment Process Outsource Company are a forward-thinking organisation backed by a long-standing, secure parent company. And we're looking for a Head of Technical Operations to step in, steer, and help scale the Business Support Services team to new heights.
If you've got an eye for detail, a strong background in helping drive technology to really compliment all elements of a recruitment process, a mind for strategy, and a heart set on making a measurable difference—this is where you belong.
What You'll Be Owning and Leading:
In this standalone leadership role, reporting to the Managing Director, you'll reimagine and reshape the business operating model into one of optimised performance, streamlined processes, and unmatched client service. You'll be handed the reins of a Business Support team ready to grow and evolve, positioned to become a bedrock of operational and commercial support across the entire organisation.
With six dedicated team members and a mandate to expand, you'll collaborate with the Client Services team, tackle end-to-end RPO and MSP programme optimisation, and manage seamless transitions from implementation to steady-state.
Your core mission? Integrate, enhance, and expand the core functions:
- Client Services (Account Management and Service Delivery)
- Technology Services (Technology used both internally and externally
- Contractor Operations (Compliance, Onboarding, and Payroll)
- Data & Insights (BI & Analytics for precision insights)
- Legal, Finance, Supply Chain, Technology Services, and more
You'll also work closely with the parent company to shape a shared vision, driving processes and systems that move the business forward. Whether it's BI/MI roadmaps, service delivery standards, or strategic system improvements—you'll lead from the front, inspire the best in others, and make things happen.
Your Day-to-Day Impact:
- Champion of Change: Lead the business analysis, project management, and enhancement of systems and processes, building synergy across departments and functions.
- Master of Metrics: Elevate the Business Intelligence capabilities with an MI/BI roadmap that distinguishes this organisation from the competition and positions them as a client-driven powerhouse.
- People & Process Leader: Raise the bar on documentation quality, process design, and implementation, creating an "exec-ready" standard across the business.
- Strategic Partner: Forge strong relationships across Client Services, Direct Delivery, and other operational arms, setting a precedent for collaboration, cohesion, and excellence.
- Innovator & Implementer: Lead the charge on new system enhancements, process changes, and third-party partnerships, balancing contractual, operational, and commercial needs with ease.
What Makes You Stand Out (Experience Needed):
- You have a proven record in RPO/MSP environments, with a deep understanding of business processes, data, and systems that keep operations thriving.
- Your planning is meticulous, yet you adapt seamlessly when the unexpected arises.
- You're relentless in pursuing improvement, whether it's in processes, team dynamics, or the client experience.
- You communicate clearly and convincingly, aligning business goals with your team and creating unity across the organisation.
- You see the big picture in data and are skilled at translating complex findings into straightforward, actionable insights.
- You're self-driven, focused, and motivated to create exceptional experiences—both internally and for their clients.