Job Title
: Service Manager
Contract Type
: Permanent
Salary
: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours
: Full time 37.5 hours per week
Working Pattern
: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location
: Rochdale, Keswick Gardens, Greater Manchester
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as Service Manager
This role is based in a supported housing environment with a vulnerable and diverse group of customers.
You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.
All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.
As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.
About you
We are looking for someone with:
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
- Have conflict resolution skills and be confident and consistent when making decisions
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
- Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.
Why Riverside?
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.