A fantastic opportunity for a Bicycle enthusiast working in a busy Warranty team of a leading Bicycle Distributor.
Working in a lovely office environment with great people!
The role
- Ensuring Warranty department meets and exceeds performance measures and customer expectations in relation returned warranty items.
- Control return of warranty items to our various suppliers whilst meeting their individual returns policies.
- Ensuring all complaints/issues are dealt with promptly and efficiently.
- Communicate and feedback relevant issues and information to relevant departments within the business.
- Provide warranty support to UK OE customers.
The Person
Reporting to the Warranty & GSR Manager, the successful candidate will have experience in managing own workload, with responsibility of warranty review and decision making and will need to be an enthusiastic team player with a proven track record of achieving their goals.
You'll be confident and clear communicator with excellent written and verbal communication skills. You'll enjoy dealing directly with customers and have proven experience of this. A working knowledge of Road and MTB bikes is important, and a good technical knowledge of Shimano products and repairs is preferred. You will also be qualified to Cytech Level 1 or 2 (or equivalent)
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.