Job Title: Customer Service Specialist
Location: Crediton
Hours: Monday-Thursday, 8am-5pm / Friday 8am-2pm
Salary: Starting at £26,472 per annum
Job Summary:
As a Customer Service Specialist, you will be the frontline liaison between a high-tech circuit board company and its customers. You will provide exceptional support, troubleshoot technical issues, and ensure customer satisfaction with cutting-edge products.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and live chat with professionalism and accuracy.
- Troubleshoot technical problems related to circuit board products and services.
- Process orders, forms, applications, and requests efficiently.
- You'll manage all aspects of assigned customer accounts, including data, communication, and issue resolution.
- Communicate and coordinate with internal departments to resolve customer issues.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and presentation skills.
- Ability to multitask, prioritise, and manage time effectively.
To apply now please click below or contact Billy Conabeare in the Reed Exeter Office