To be the first point of contact for face to face enquiries and enrolments for adults interested in the Surrey Adult Learning programme offered by the Service. The role holder will provide initial information, advice and guidance, and a high level of customer care. They will input real time enrolments, along with attendance, achievement data on the Service's Management Information System (MIS).The role holder will work as part of the Learning Services team, reporting to the Centre Coordinator to ensure the centre reception and data processing operate in an efficient and effective manner, and meet the requirements of the Service's standards and those of the Skills Funding Agency.
Surrey Adult Learning has seven dedicated centres in Surrey. In addition it also hires or works from approximately 40 further venues each year. It delivers some 2500 courses comprising both a published course programme and a set of bespoke courses that are designed to meet the needs of individual groups of adults in the community.There are four main teams that make up Surrey Adult Learning:1. Curriculum who look at curriculum planning and delivery, quality improvement and the provision of extensive course offer and the management of tutors employed in the Service;2. Learning Services who are responsible for the customers experience with the service, enrolment, the environment the course is delivered in, and associated administrative processes; 3. Information, Technology and Funding Team who look after the Management Information System, and the provision of technology associated with Learning;4. Business Development Team who look after the marketing, business development and growth in income generation. The financial and business analysis functions are directly led by the Principal.
- Able to demonstrate basic numeracy and literacy
- Accuracy and ability to follow instructions
- Able to manage own time effectively and to work effectively and flexibly as part of a team
- Experience of maintaining written records and systems
- Experience of working in a team
- Good interpersonal skills and able to provide a high standard of customer care
- Able to communicate effectively and politely with members of the public
- Good IT skills.
Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.