Our client is seeking motivated and customer-focused individuals to join their team as Customer Service Representatives. If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, then this role is for you.
Responsibilities:
- Handle inbound calls, emails, and chats from customers with professionalism and empathy.
- Assist customers with inquiries, account issues, and product-related questions.
- Provide accurate information and resolve customer concerns efficiently.
- Maintain detailed records of interactions and follow up as needed.
- Collaborate with team members to improve processes and enhance customer satisfaction.
What you'll need to succeed
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work effectively in a dynamic environment.
- Previous experience in a call centre or office-based customer service role is a plus.
- Proficiency in using CRM software and other relevant tools.
What you'll get in return
- Competitive compensation and benefits package.
- Hybrid working policy
- Opportunities for growth and career advancement.
- Supportive and inclusive work environment.
- Make a difference by helping our customers every day!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk