Client Service Coordinator
- Annual Salary: £22,500
- Location: Edinburgh
- Job Type: Full-time
- Hours: Monday to Friday, 08:00 - 16:30
Reed Recruitment is on the lookout for a proactive and professional Client Service Coordinator to join our client's team in the vibrant city of Edinburgh. This role is integral to maintaining the highest standards of service and ensuring that every client interaction is a memorable one.
Day-to-day of the role:
- Setting up meeting rooms according to manager requests and ensuring they are maintained to the highest standards.
- Performing daily checks within the meeting room suite and client self-service area, reporting any issues to the Assistant Facilities Manager or Facilities Coordinator.
- Coordinating with Reception and Facilities to deliver high-quality services and operational excellence.
- Regularly checking and ordering supplies and lunches, managing stock levels to minimise waste.
- Collaborating with the assistant facilities manager to review and coordinate changes with suppliers.
- Upholding Health and Safety standards on-site and ensuring compliance with the extended Facilities Team.
- Assisting with client queries in person, via email, or by telephone.
- Ensuring the Servery, client self-service area, and staff areas are well-stocked and that dishwashers are maintained.
- Providing cover for Reception as needed during absences or holidays.
- Maintaining cleanliness and tidiness in all service areas.
- Offering flexibility to support out-of-hours and weekend events when required.
Required Skills & Qualifications:
- Excellent customer service skills with the confidence to work autonomously or as part of a team.
- A positive attitude and strong communication skills.
- A professional demeanour with a commitment to delivering exceptional customer service.
- The ability to remain patient and composed under pressure.
Benefits:
- A competitive annual salary of £22,500.
- A structured work schedule with weekends free.
- The opportunity to work within a supportive and dynamic team.
- A central location in Edinburgh, easily accessible by public transport.
To apply for the Client Service Coordinator position, please submit your CV and a cover letter detailing your relevant experience and your motivation for applying for this role.