Reference number: JR239109
Location: Remote with option of working in Leeds City Centre Office
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £27,000 per annum
We are looking for a Student Experience Officer to join our team.
The Student Experience Officer (Liverpool) position at Kaplan Open Learning (KOL) sits within the Student Services department alongside our Student Support and Wellbeing, Disability Support and Study Skills teams. The central objective of the role is to enhance the student experience for those students studying a University of Essex Online programme throughout their entire learning journey in support of their progression, retention and student satisfaction. Particular consideration is given to developing a sense of belonging and community and working in partnership with students, ensuring that the student voice is heard and the feedback loop is closed.
This is an excellent opportunity for a dedicated customer service expert, who is looking to expand their skills and build their career with an industry leader.
What you'll bring to the role
- An undergraduate degree or equivalent qualification.
- Previous experience of supporting students in a Higher Education setting, with a passion for providing exceptional customer service.
- Excellent interpersonal skills, including the ability to communicate professionally, confidently, and effectively with a broad range of people from a wide variety of backgrounds with tact, and diplomacy.
- A high standard of written and spoken English, with the ability to produce clear and concise written material, such as student-facing content and note taking in meetings.
- Ability to effectively manage a busy workload to tight deadlines and respond to changing priorities.
- Ability to work independently using initiative to prioritise and progress own workload, meeting deadlines and implementing improvements within own area of work.
- Experience of student-focused project or event management.
- Excellent IT skills, particularly in Microsoft Office, with a desire to embrace new technology.
What we do
Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.
Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
If this sounds like the kind of job you'd enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:
- Why do you feel you are the best candidate for this position? (100 words maximum).
- Tell us about your previous experience working with students/clients/customers? (100 words maximum).
- Why are you passionate about improving the student experience/learning journey? (100 words maximum).
Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.
Closing date - 2nd June 2024