We are a dynamic and customer-focused company dedicated to delivering outstanding service and support. As a part of our friendly team, you will play a crucial role in ensuring that every customer experience reflects our commitment to quality and satisfaction.
Role Overview:
We are seeking an enthusiastic and motivated Customer Service Assistant to join our growing team. In this role, you will be the first point of contact for our customers, helping to resolve their inquiries and providing them with helpful, friendly, and effective assistance. You'll need strong communication skills, a positive attitude, and a genuine passion for customer service.
Key Responsibilities:
- Respond to customer inquiries through our online support channels in a timely and professional manner
- Provide accurate information regarding products, services, and policies
- Assist customers with resolving issues and complaints, escalating where necessary
- Maintain and update customer records and documentation
- Work collaboratively with other departments to ensure customer satisfaction
Requirements:
- Previous experience in a customer service or support role is advantageous
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively under pressure and manage time efficiently
- Proficiency with basic computer applications (e.g., MS Office)
Benefits:
- Competitive salary
- Opportunity for career development and progression
- Supportive and friendly working environment
- Additional company benefits (to be discussed at interview)