Our client is a thriving manufacturer who have an exciting opportunity and are looking for an experienced Customer Service Advisor to join their team.
As a Customer Service Advisor you will be working within a small customer support team. You will coordinate between operations and their customers to provide them with the highest levels of customer service acting as a vital link for their commercial administrative functions.
Key Duties:
Monitor and assign emails in generic inboxes
Answer customer enquiries by telephone and email, plus any other communication channels that are introduced by the company such as live chat and social media
Acknowledging sales orders
Input sales orders into the companys database
Liaise with their Production Manager & Team Leader to ensure all orders are progressed within agreed time scales
Ensure that all relevant delivery information is gathered from customers, including delivery contact and site details
Liaise with customers and their Transportation Team to ensure all goods are appropriately packed for onward transportation to site and accepted on site
Full time - 37 hours - Monday to Friday (100% site based)
Salary: GBP22600 (GBP11.75 p.h.) + benefits including: 25 days holiday + bank holidays, free parking, pension, life assurance
This is a great opportunity to join a busy friendly customer focused team. Call the team today for more information!