Job Title: Business Systems Administrator
Location: Glasgow
Overview:
We are recruiting on behalf of a law firm in Glasgow for a Business Sysyems Administrator to join their IT Department. This role focuses on managing and enhancing their integrated Case Management System. Ideal for a proactive individual, this position requires a passion for delivering high-quality results in a dynamic environment.
Key Responsibilities:
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System Administration:
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Manage and configure the Case Management System.
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Documentation:
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Maintain detailed system configuration documentation.
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Template Development:
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Create and manage document templates with automated data tagging.
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Stakeholder Collaboration:
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Gather and document requirements for workflow changes.
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Workflow Design:
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Develop and update legal workflows using a Visual Workflow Designer.
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User Support:
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Provide second-line support to system users.
Context: Our client has recently upgraded their Case Management System and is continuously improving it. The current focus is on transitioning to the latest version, making this role essential for a smooth upgrade and system enhancement.
Skills and Experience:
- Expertise in business process modeling, workflow design, and form automation.
- Strong analytical skills and attention to detail.
- Ability to translate functional requirements into technical solutions.
- Experience in change management from needs assessment to implementation.
- Excellent communication and technical documentation skills.
- Knowledge of IT activities such as application development, configuration, and databases.
- Proven ability to deliver high-quality results on time.
- Technological proficiency and innovative thinking.
- Familiarity with legal practices and/or Case Management systems is advantageous.
- SQL Server query writing knowledge is a plus.