Employer description:
Community Learning was established as a Multi-Academy Trust in 2004 with the vision to create "Exceptional Education at the Heart of the Community". We run academies in five main regions throughout the UK, providing either Primary, Secondary or all-through education to over 32,000 young people - 47% of whom are from disadvantaged backgrounds and 31% speak English as an additional language.
Overview:
To provide first line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a service desk within the IT services department. The team's function is to provide staff, pupil and external customers support for all aspects of an IT infrastructure, including networking, server, desktop and laptop hardware (Tier 1 products) and software.
Responsibilities:
- Working with the IT Contracts and Finance Manager on projects and tasks
- Inputting current inventory into the system using Asset Management
- Using Call Manager for the call queue and ensuring that calls are updated by all technicians
- Monitoring first line support call queue
- Monitoring response times on incidents
- Monitoring fix times on incidents
- Dealing with URL web filtering requests
- Dealing with change requests
- Loan equipment requests
- Laptopprojector requests
Desirable skills:
- Good working knowledge of Microsoft Windows 10, Microsoft Office 365 and Office applications
- Good understanding of computer hardware and troubleshooting hardware problems
- Knowledge of remote desktop/network monitoring
- Previous telephone support experience
- Experience or knowledge of using a call logging system
- Basic understanding of TCP/IP, DNS, DHCP and VPN's
- Experience troubleshooting MS Office WordExcelPowerPoint
- Basic understanding of PC hardware set-up and configuration
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week
Benefits:
- We offer a strong continuous professional development programme - if we see potential in your future, we want to help you grow with the academy and develop yourself in the direction you aspire to go
- We are supportive of our staff and want you to feel like you are coming to work with family
- There are opportunities to learn from and network across the Oasis trust
- We are on a journey together, and offer exciting opportunities for our staff to contribute and show leadership
- Support staff are offered a generous annual leave allowance and a competitive pension, with defined benefits and life cover
- Our results are impressive, and our staff and students have the positive relationships necessary to help make that happen
- Our community engagement is second to none
Future prospects:
Full-time employment opportunities upon completion of the apprenticeship. Opportunities to learn new skills and get involved with other areas of the business.
About QA:
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Interested? Apply now!