Service Advisor
Location: Wolverhampton, UK
Employment Type: Monday to Friday / 8am to 5:30pm / 42.5 hours per week
Salary: £27,000 plus Bonus
About the Company:
Our client is a leading automotive company in Wolverhampton, is seeking a dedicated Service Advisor to join their dynamic team. The company prides itself on delivering top-notch customer service and exceptional automotive care. This role is ideal for individuals passionate about cars and committed to providing excellent customer service.
Key Responsibilities:
- Customer Service: The Service Advisor will greet customers warmly, assess their service needs, and provide detailed explanations of the work required.
- Appointment Scheduling: They will manage and coordinate service appointments, ensuring the efficient use of workshop time.
- Work Orders: The role involves preparing detailed work orders for technicians, ensuring accuracy and clarity.
- Communication: The Service Advisor will keep customers informed about the progress of their vehicle's service, any additional work required, and associated costs.
- Sales: They will advise customers on necessary repairs and additional services, upselling where appropriate.
- Billing: The Service Advisor will process payments and handle any billing inquiries.
Requirements:
- Experience: Candidates should have previous experience in a customer-facing role, preferably within the automotive industry.
- Knowledge: A strong understanding of automotive services and repairs is essential.
- Communication Skills: Excellent verbal and written communication skills are required.
- Organizational Skills: The ability to multitask and manage time effectively in a fast-paced environment is crucial.
- IT Skills: Proficiency in using CRM systems and standard office software is necessary.
Additional:
- Career progression
- Training
- Employee discounts
If you are interested, please apply in the first instance.
If you do not hear form us in the first 2 weeks, please understand you have not been shortlisted for this role.