The Business
This business is a well renowned national organisation, headquartered in Newcastle. They recognise that people are the key to their success and aim to provide a rewarding and fulfilling career in line with values of quality, service, and trust.
The Role
We are looking to recruit a System Support Analyst to join the Newcastle head office. This role reports to the Development Lead and will manage and provide second-line system support for our internal ERP system. As a system expert, you will assist Divisional Super Users in managing and resolving system issues, develop a strong working knowledge of the ERP system to support business needs, and diagnose and troubleshoot faults to determine root causes and provide solutions.
What are we looking for? The below list isn't exhaustive, if you are only meeting some of the below points, we still encourage you to apply.
- Systems support and administration experience.
- Experience with SQL query tools and databases.
- Experience in business change projects.
Qualifications and Training:
- ITIL Foundation Certification.
- Good knowledge of SQL and other query tools.
- Advanced Excel skills (desirable).
- Additional IT qualifications (desirable).
- Power BI experience (desirable).
If you are interested in this role, please apply ASAP!