Due to increased and continued success, the Head of Department at this thriving company needs additional support and is looking to hire a super-organised, proactive Senior Administrator to help!
What's in it for you?
- Work hours: Monday to Friday 9:00am to 5:00pm
- Salary: Up to £27,000 plus team bonus
- 20 days' holiday plus bank holidays
- Birthday leave
- Christmas closure
- Holiday Buy Back scheme
- Funded training
- Volunteering programme
- Early finish incentives
- Long service awards
Senior Administrator Responsibilities:
- Offer hands-on experience to the Head of Department, supporting with all administration-related tasks
- Collaborate with the Head of Department to introduce and implement change across the operations team
- Undertake all admin duties, including answering phones, taking messages, handling emails, filing, and arranging meetings
- Act as a point of contact for customers, on hand to answer queries and resolve issues in a professional manner
- Address escalated queries and issues
- Support customers with their applications, ensuring all obtained documents are correct and complete, per guidelines
- Utilise the CRM to raise relevant documentation and maintain and update customer records
- Process customer applications and complete payout processes and diligence
- Complete internal compliance checks and KYC checks
- Assist the sales team with administration tasks to support a smooth, positive customer journey
Senior Administrator Skills and Experience:
- Demonstrates excellent administration skills, with considerable experience gained as an Administrator
- Experience working within a regulated industry would be advantageous
- Must hold grade A-C GCSEs, and a qualification in business or finance would be beneficial
- Has an understanding and appreciation of compliance and is confident working with sensitive information
- Possesses a basic understanding of accounting
- Customer-focused, confident liaising with customers and always looks for ways to improve the customer experience
- Exceptional organisation and time keeping skills, can adapt and prioritise as required
- Superb communication skills and excellent telephone manner
- Proactive and professional approach to work, with a can-do attitude and keen eye for detail
- IT literate, skilled in Microsoft Office, including Word, Outlook, Excel, and PowerPoint