Help Desk Assistant
Grimsby
£12.00 per hour
Full time Hybrid
Start date- 21/10/2024
Temporary contract
My client provides comprehensive technical services, facilities management, and energy solutions with a strong focus on sustainability and innovation. Their expertise spans smart buildings, green mobility, and district and embedded energy, offering cutting-edge solutions to enhance efficiency and reduce environmental impact. They also lead in decentralised renewable, bringing clean energy solutions like solar and wind to local communities and industries.
Job Overview
The Help Desk Assistant will provide essential support in finance, customer service, and facilities management, including payment handling and IT system management. This role requires knowledge of Local Government Services, Service Level Agreements, and experience in public-facing roles. Strong organisational skills, adaptability, and the ability to prioritise tasks are key to meeting the evolving needs of the service.
Key responsibilities and experience
Knowledge of basic finance and accounting processes and payment handling skills
Knowledge of building maintenance processes would be an advantage
A good working knowledge of office IT systems including databases and Microsoft Word Excel Outlook and Teams
A good knowledge of Local Government Services
To be familiar with the principles of customer care and Service Level Agreements
Knowledge of relevant call tracking applications
Knowledge of performance management principles
Related experience and training
Experience dealing with public customers with the ability to build and maintain effective relationships
Ability to plan, prioritise and organise work to meet deadlines
Flexible to meet the needs of the service
Adaptable to change and new ways of working
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.