Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle (HGV) industry with their search for a Regional Aftermarket Manager to join their fantastic team to cover their depots across the Group
THE ROLE:
- Day to day management of the Aftersales departments between the company's depots
- Improve and optimize on standards / performance of the parts and service teams through effective performance management and development
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
- Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
- Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company's standard at all times
- Increase efficiency, effectiveness and profitability of the depots
- Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met - consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
- Reporting directly to directors and keeping all parties updated with constant communication
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots
- Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships
THE CANDIDATE
- Experience in leading, managing and developing teams.
- Experience within the Commercial Vehicle sector is essential
- Excellent communication skills at all levels.
- Good Organisational Skills.
- An approachable personality
- Ability to focus efforts and prioritise work
- Attention to detail
- Client facing experience being able to manage client expectation
- Ability to work to tight deadlines under pressure
IN RETURN
The successful candidate will receive a competitive package including
- Competitive Basic salary
- Bonus structure
- Company Vehicle
- Laptop & Mobile Phone