A Wealth management firm based in the city is seeking a 1st line service desk support analyst to support the clients end users, with some 2nd line support when necessary.
**Main tasks
**Business
- To ensure the Firm's I.T. infrastructure functions smoothly both in London and the branch offices
- To make recommendations for improvement where appropriate
- To be the expert in own area of specialisation
- To provide flexible staff cover when required
**Technical
- To be familiar with the operational characteristics of all the Firm's systems
- To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
- To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
**Interaction with users and suppliers
- To be positive and pro-active when dealing with queries and problems with staff
- To treat all suppliers fairly and professionally
Qualifications, skills, experience and competencies needed
- Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
- ITIL Certified
- Able to work under pressure
- Analytical and numerate
- Used to problem solving under pressure
- Used to working 'until the job gets done'
- Well organised
- Customer facing