CUSTOMER SERVICE ADVISOR
MONDAY - FRIDAY: 09.00 - 17.00
£24,322 PER ANNUM
People Solutions and our long-standing partner are looking for experienced Customer Service Advisors to join a team in their new warehouse facility in Widnes.
Benefits
- Competitive salary
- Private medical scheme
- Holiday entitlement (25 days plus bank holidays)
- Company bonus
- Subsidised canteen
- Pension contribution
Day to Day Duties
As a Customer Service Advisor your duties will include:
- Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation
- Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions
- Identify customers' unsatisfied lines and action in accordance with individual customer requirements
- Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
- Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines
- Investigate missing orders and where necessary authorise customer ‘credits' or ‘declines' within a given limit
- Develop the relationship and lines of communication between the Organisation and customers
Essential Skills
- PC literate
- Previous customer service experience desirable
- Work on own initiative
- Problem solving
- Communication
- Planning & Organising
- Confident
- Pleasant, helpful attitude to all internal and external customers
- Belief in our service and its benefits to our customers
Desirable Experience
- Available to start as soon as possible
- Experience within a contact centre / call centre environment
Training
Company policy and procedure training provided to successful candidates.
Apply
Apply today by clicking below.