Network Support Engineer
City of London (St. Paul's/Blackfriars)
£55,000 - £65,000
Hybrid (2 days remote, 3 days in the office/at client sites)
Permanent, full time
Our client is a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all their clients.
The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.
Technical Experience
- Previous corporate-level 3rd line networking support experience
- Excellent customer service including key stakeholder interactions
- Experience of creating quality support documentation
- Expert Knowledge and understanding of support best practices and procedures
- Previous MSP experience
Desirable Qualifications and Technical Skills
- CCNP highly desirable
- FortiGate NSE4+ desirable
- Intermediate understanding of:
- Networking IPv4 / DHCP / DNS / Switches
- Enterprise Firewall technologies
- Enterprise WAN technologies
- Enterprise Network Management and Monitoring of packet capture technologies and tools
Personal Competencies
- Excellent verbal and written communication skills
- Ability to learn new systems and technologies
- Ability to take in and retain information
- A methodical and analytical approach to problem-solving
- Highly organised
- Resourceful
- Good Attention to detail
- Dynamic self-sufficient individual who works well in team environment and on their own
- Calm and approachable attitude with ability to take ownership of issues and see them through
- Ability to understand and respond to changing business priorities
The Role
The successful candidate will perform systems maintenance for all their clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.
Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
Systems Management
- Identification of improvements to networking systems and infrastructure
- Hardware and firmware upgrades to networking infrastructure
- Monitoring of production networks and infrastructure
- RFCs writing and implementation
- Documentation maintenance and creation
3rd Line Support
- Troubleshooting of networking incidents and escalations
- Monitoring and fixing networking alerts
- Root cause analysis and of network trends reporting
- Major incident resolution
- Service requests, BAU firewall and network switch configuration
Project Work
- Datacentre and client site deployments
- Submitting and executing change requests
About the Company
They are an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Their customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.
They are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what they do. Their technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.
They are an equal opportunity employer: they celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, they recognise the importance of helping employees to balance the responsibilities of their work and private lives.
Benefits
- Annual bonus based on individual and company performance
- Pension scheme (up to 4% match)
- Additional day off on your birthday
- Training and relevant ongoing certification
- AXA Private Health Insurance including Dental, Optical, and Mental Health
- Discount Scheme with Perkbox
- Enhanced Sick Pay
- Employee Assistance Program with Health Assured
- Season Ticket Loan
- Cycle to Work Scheme
- Regular Staff Events
- Office Refreshments
Click apply and upload your CV and answer 5 quick questions. They look forward to hearing from you.