Job Title: Complaints Advisor
Location: Solihull
A renowned Energy company that supplies and satisfies millions of customers, producing a tenth of all electricity used in Great Britain, are looking for ambitious candidates to fill their next graduate intake!
As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture!
Package:
- A competitive basic salary of £28,254
- Laptop and Mobile
- Excellent progression, learning and development potential
- Team socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Hybrid working (after initial training)
Role:
- Ensure customer complaints are investigated and resolved to a professional standard
- Provide resolution to customer complaints, developing and maintaining regular contact with customers when required to manage expectations
- Set realistic timescales and expectations with customers and provide regular progress updates
- Highlight system and data errors, making recommendations for action or improvements
- Ensure all customer demands are accurately and completely recorded
Requirements:
- Educated to degree level
- Possess exceptional communication and interpersonal skills
- Customer centric
- Team player
- Self-motivated, with a strong desire to succeed
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.