£25K/yr
Epsom and Ewell, England
Permanent, Variable

Customer Support Agent

Posted by Optima Recruitment.

Overview:

Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP

  • Based in Epsom
  • Up to £25,000 + discretionary bonus
  • 23 days holiday a year rising to 27 days + bank holidays
  • Hybrid role after training
  • Professional Study Support
  • Free Parking

Job specification:

  • Dealing with telephone calls and responding efficiently to enquiries
  • Issuing relevant literature, illustrations and application forms to customers
  • Proactively following up enquiries with a view to converting these into applications
  • Responding to requests for progress updates from customers
  • Producing regular ad-hoc management information reports
  • Conducting account transactions for new and existing customers

Person specification:

  • Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math's & English)
  • Previous customer service
  • Previous experience of handling incoming telephone calls
  • A background in financial services, banking, insurance or similar would be an advantage
  • Strong administrative and organisational ability and a keen attention to detail
  • Confident, clear and professional telephone manner

Additional Information:

  • Based in Epsom
  • Up to £25,000 + discretionary bonus
  • Hybrid role after training
  • Pension Scheme
  • BUPA Membership
  • Professional Study Support
  • 23 days holiday a year rising to 27 days + bank holidays
  • Free Parking
  • Social Events
  • Staff monthly draw
  • Perkbox
  • Life assurance
  • Income protection
  • Season ticket loan
  • Buy and sell holiday

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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