Learning and Information Officer
Islington
£19/hr
Full time: 35/hr a week
Start date: ASAP
We require candidates with experience of working in a public library. They should have excellent customer services skills, together with good IT skills and experience of using a Library Management System. we are looking for candidates who have experience of delivering activities to children. The post is required to work two late evenings until 8 pm and alternate Saturdays 9-5 pm.
Key responsibilities
- To provide high quality, customer focused Library and Heritage Services.
- To carry out day to day duties connected with customer care and/or the maintenance and supply of stock as directed
- Public service routines including shelving, shelf tidying, using ICT to issue and discharge borrowed items, register new users, telephone answering, and using a till for calculating charges and giving change.
- To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner
- Deal with enquiries by providing accurate information and by referring on to other sources or colleagues as appropriate.
- Adhering to good standards of customer care at all times.
Qualifications and Experience
1 Qualified Librarian or previous experience appropriate to this post
Skills
2 Skills and knowledge appropriate to effective delivery within a socially inclusive, customer focused framework
3 Ability to work as part of a team Application/Interview
4 Able to communicate effectively written and verbal, with staff and public, face to face and by telephone.
5 Good Attention to Detail
6 Able to undertake reader development activities including story reading and rhyme times with children and young people as individuals and in groups
7 Able to answer users' enquiries and provide information to users, other Council staff and outside organisations