Our client based in Reading are looking for a Planner / Scheduler to join their team on a Permanent full time basis.
As a Planner Scheduler, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst other responsibilities deemed necessary to role.
Key Responsibilities
- Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
- Schedule planned maintenance and reactive works for a team of engineers
- Work on multiple customer portals
- Manage the diaries including re-scheduling works to cover engineer absences or emergency works
- Work with the relevant field line managers to utilise the engineers as productively as possible
Skills and Experience
Essential
- Customer Service skills and experience
- Outstanding written and verbal skills
- Ability to multi-task and work well in a high-pressured environment
- Computer proficiency with the ability to handle multiple PC applications at once
- A strong sense of urgency, the ability to follow-through and have attention to detail
- Excellent decision making and problem-solving skills
- Good organizational skills