A superb new opportunity to join a highly successful global supplier of equipment. This position would suit someone with 1st class communication skills, a proactive and positive manner and the ability to listen and respond effectively to others.
The successful Customer Service Administrator candidate will be joining a friendly and motivated team.
Working hours are 8.30-5 Monday to Thursday and 8.30-3 on Fridays. The company offers 23 days holidays plus Bank Holidays.
Purpose of Customer Service Administrator Job
- Provide an excellent first point of contact experience
- Maintain high levels of customer care and relationships
- Answer all calls, emails, customer queries within 48 hours
- Global contact within CST
- Cross functional working across customer service team
- Ad hoc administrative support for the UK Sales team
- Sales Order Processing using our ERP system, Oracle JDE Enterprise One
Customer Service Administrator Responsibilities
To provide administrative support within the wider Customer Services Team:
- Answering of telephone and assisting with customer enquiries
- Raising sales invoices
- Daily filing of orders, invoices and delivery notes
- Processing sales orders using SOP system
- Respond to all enquires in shared orders mailbox.
- Ordering of office stationery and refreshments for visitors
- Daily processing of customer orders from orders inbox.
- Processing any items required by the sales team to go to dispatch.
- Maintain records of machines in conjunction with the sales team
- Point of contact for all overseas customers.
- Issue all credits for any customer returns.
- Respond to emails in personal inbox.
- Assist with credit control when customers are on credit hold.
- Respond to phone calls for the wider organisation.
- Organise lunch and refreshments for external visitors when required.
- Assisting with organisation and administration of UK education/study days organised by the UK sales team
- Assist sales team with regular customer and partner update meetings
- Any other administration tasks that are required.
Minimum Key Customer Service Administrator requirements
- Good numeracy and literacy skills with a minimum of GCSE Mathematics and English Language.
- Customer service experience preferred
- Strong relationship building
- Must be self-motivated, highly organized, diligent and able to work well as part of a small team
- A high attention to detail is crucial due to the nature of business and handling of customer information
- Polite with a can-do attitude.
- Good IT skills to include using a Sales Order Processing system, Excel and Word.
INDH