Customer Service Manager
Location: Isleworth Working Schedule: Monday - Friday 37.5 hours (No Weekends of Bank Holidays) Salary: £32,000 + Bonus
Permanent/Full time
If you are looking for an opportunity where you are responsible for the day-to-day management of the Customer Service Team, controlling and developing branch-based sales and margin in line with Company standards of performance. This is an exciting opportunity to learn and grow with a leading supplier in the industrial and safety sectors.
If you're ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
What will you be doing?
- Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies.
- Ensure all training requirements are met and regularly reviewed.
- Develop and implement sales plan that is focussed upon retaining and expanding business levels with existing customers and gaining new customers
- Ensure targets are clearly understood by the team and met on a consistent basis.
- Develop and maintain a close working relationship with the Field Sales team in order to ensure effective co-ordination of sales activities.
- Ensure that customer orders are processed accurately and in a timely manner
- Continually seek to improve communications between branch functions to achieve highest levels of customer service.
What will you ideally bring to the role?
- Excellent customer service skills.
- Outbound sales experience.
- Proven track record building and maintaining customer relationships.
- Good leadership.
- Be able to think critically, analyze situations, and make informed decisions to resolve customer concerns.
- To communicate well with their team and with customers.
- To understand their customers' needs, emotions, and motivations.
Why should I apply?
This is a fantastic chance to work in-house as part of a close-knit team who are looking for a new addition. This company offers on-going training and refresher courses, mentoring to support personal development/progression and continuously celebrates rewards and successes driven by high performance.
Don't miss out on this exciting opportunity to be part of a company that is making a difference and with big plans for the future.
Apply now and embark on a rewarding career path.
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