Customer Liaison Officer
Location:
North Solihull with travel required to sites around the area.
Salary:
£30,296 - £34,834 per annum (£15.53 - £17.86 per hour)
Full time (Temporary 3 month contract)
We are currently partnering with a prestigious client to recruit a Customer Liaison Officer for their Asset Management Directorate. This role is pivotal in ensuring effective communication and support for residents during repair and improvement works.
Responsibilities:
- Liaise with contractors and in-house teams to ensure smooth site operations and fulfillment of customer liaison responsibilities.
- Develop and manage communication for materials (e.g., letters, newsletters, social media) related to repair and improvement projects.
- Conduct direct visits to residents to explain works, understand their needs, and coordinate appointments and access arrangements.
- Manage customer satisfaction and complaints to corporate standards, providing relevant management information.
- Collaborate with stakeholders to address specific needs and adjust communication and practices as necessary.
- Support engagement activities and optimize participation opportunities arising from ongoing projects.
- Ensure compliance with organizational policies, financial regulations, and data protection requirements.
Requirements:
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Previous experience in customer service within a demanding environment, ideally within social housing or similar sectors.
- Knowledge of housing improvement practices and local authority procedures is advantageous.
- Ability to manage complaints and resolve issues to satisfactory outcomes.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and willingness to learn new systems as required.
- A valid driving license and access to a car are essential due to the operational demands of the role.
Additional Information:
- This position involves occasional evening meetings and flexibility in working hours to meet project demands.
- Commitment to Equal Opportunities and Safeguarding is essential.
If you are passionate about delivering excellent customer service, managing stakeholder relationships, and ensuring resident satisfaction during asset management projects, we encourage you to apply.
We look forward to receiving your application.